FAQ's

Once you have registered your instrument(s) at the client portal, a link to the latest version will be visible under the instrument’s details.

You can find installation instructions, calibration procedures, and instrument manuals on our document downloads page.

We have application notes dedicated to Impedance Spectroscopy (EIS), Batteries, Energy Storage, Corrosion and Coatings, and many others.
We also have videos available

Our Quick Start Guide discusses all of the features and techniques available in our analysis software, Echem Analyst.
We also have videos available.

Once you have registered your instrument(s) at the client portal, the warranty period and authorization codes purchased with the instrument will be visible under the instrument’s details.

You can use the Sequence Wizard to make a unique series of experiments that are tailor-made to your needs. You can find the Sequence Wizard by going to the Experiment menu in Framework and selecting Sequence Wizard.
We have a series of videos detailing features and best practices in the Sequence Wizard.

The Gamry Help file is a great resource for explanation on the setup and running of experiments. To access this, go to the Help menu in Framework, then Contents. The sections are broken down by experiment type. Individual experiment descriptions can be found under the Experimental Techniques section.

All of our accessories, including cables, cell kits and parts, and electrodes can all be found and purchased from our online store.

The first thing to do is to calibrate the instrument. Calibration guides can be found on our documentation page.

If you are using a 3 electrode setup, checking the reference electrode impedance is the next step.

You can find all of our Support Articles on the main Technical Support site.

If you have specific issues not covered, please contact Gamry Support directly. Please attach any relevant data or calibration reports.